Support
Store Policy
Terms and Conditions
1. Company Information
SHRE.store is operated by a legally registered company under the name LLC SHRE Studio, company registration number 405670992, based in Tbilisi, Georgia.
For any inquiries, contact us at:
Email: support@shre.ge
Support hours: Monday–Friday, 10:00–19:00 (UTC+4)
2. Products
All products listed on SHRE.store are original designs of SHRE Studio and include both ready-made and custom-made items.
Please note:
- Custom-made items are non-refundable and made to order.
- Images and descriptions are provided to accurately reflect each product, but slight variations may occur due to handmade processes and material nature.
3. Orders & Payments
We currently accept the following payment methods:
- Unipay (card payments)
- Bank transfers
- PayPal (coming soon)
All transactions are processed securely. SHRE.store does not store payment information.
4. Shipping & Delivery
We offer shipping within Georgia via local courier services. International delivery will be added soon.
- Delivery time: 3–5 business days (within Georgia)
- Shipping costs: Calculated at checkout and paid by the customer.
5. Returns & Refunds
We accept returns only in the case of damaged items, reported within 3 calendar days after delivery.
- Return requests must be sent to support@shre.ge with photo documentation.
- The buyer is responsible for return shipping costs.
- Custom-made items are non-refundable.
Once approved, refunds are processed to the original payment method within 10 working days.
6. Intellectual Property
All content, product designs, images, and trademarks displayed on SHRE.store are the exclusive property of SHRE Studio and may not be copied or reproduced without written consent.
7. Personal Data & Privacy
Your personal data is collected only for order processing, customer service, and (with your consent) marketing purposes.
Please refer to our separate Privacy Policy for full details.
8. Legal Jurisdiction
These terms are governed by the laws of Georgia. Any disputes shall be resolved by the courts of Georgia, unless otherwise agreed.
9. For Business Customers
We support orders from both individuals and companies. However, we do not issue VAT invoices at this time.
10. Modifications
SHRE.store reserves the right to amend these Terms at any time. Changes will be effective once published on this page.